TVT Logo
Sofa group inside the apartment.

Accessibility statement

Accessibility statement of TVT Asunnot

This accessibility statement pertains to service and it has been updated on 30 March 2023. The data of the apartments on the website is integrated via Visma Tampuuri. Tampuuri Oy is responsible for its own accessibility, and we recommend addressing the accessibility feedback regarding this content directly to Visma Tampuuri Oy.

The online service was originally published in its current form on 13 April 2021.

The Act on the Provision of Digital Services applies to the service. This act requires public online services to be accessible. TVT Asunnot Oy is owned by the City of Turku.

The accessibility of the service has been assessed by an external expert organisation: Nitro Group Oy.

TVT Asunnot Oy is committed to accessibility and improving it. The state of the online service’s accessibility is constantly monitored and the service’s accessibility is assessed regularly. We offer support for users to whom digital services are not accessible.

State of digital services’ accessibility

The online service largely meets the A and AA level accessibility criteria defined by the law (WCAG criteria 2.1). In the online service, special attention has been paid to, for example:

  • The use of colours
  • Contrast between texts
  • Logical structure and titles Alternative descriptions
  • Efficiency of navigating using a keyboard

Components such as automatically starting videos or other components have been purposefully avoided in the design of the online service. The website also does not contain flashing elements, for example.

Accessibility issues of the TVT online service

Issues: WCAG criteria, section 1.1 Text Alternatives

The law is not applicable to the following issues or would lead to disproportionate burden.

The objective is to rectify all identified accessibility issues based on disproportionate burden during 2024.

The content produced by an external party (e.g. Visma Tampuuri) in the online service, which is not funded, developed or supervised by the service provider, is not included in the demands of the Act on the Provision of Digital Services.

The online service has some videos that do not have a text alternative or subtitles. These videos present a residential area visually, for example, or have some story elements. The videos do not have any essential information related to the use of the website, the customer relationship, apartment application or contracts.

The online service also has some issues with alternative image descriptions.

Starting with issue 1/2022, the Kotimme magazine by TVT Asunnot has been available as an identical digital publication in the external Flipeco service. The digital publication in Flipeco online service is not readable with the help of screen readers. However, users have been able to download a digital publication from the online service as an accessible PDF file starting with issue 1/2022. A text alternative for the key articles of the tenant magazine have also been published as articles on TVT Asunnot website since the issue 1/2022.

The earlier issues of the Kotimme magazine can be found as identical digital copes in the external Yumpu online service, which is not accessible with screen readers.

The annual reports of TVT Asunnot are only available as PDF files in the online service. Information in inaccessible content is available by contacting our customer services with the contact form in the online service.

Some of the embedded content by external suppliers, such as videos and maps, are not accessible.

Content outside the accessibility requirements

The online service has inaccessible videos. They are missing a text description. According to the law, video or audio content published prior to 23 September 2020 does not have to be made accessible retrospectively or be removed from the website.

A digital service or website behind a link directing users away from the online service is the responsibility of the service provider in question, and its accessibility has been described in its own accessibility statement.

Did you notice an accessibility issue with our digital services?

If you notice any issues with the website’s accessibility, please first give feedback to us, the site administrators. The response may take 14 days. If you are not satisfied with the response you have received or if you do not receive a response within two weeks, you can report the issue to the Regional State Administrative Agency for Southern Finland.

Regional State Administrative Agency for Southern Finland

Accessibility supervision unit Email: Telephone number: exchange +358 (0)295 016 000 (tel:0295016000)

We are committed to improving the accessibility of digital services.

The accessibility of the website is monitored and developed regularly. The website is developed based on user feedback and by utilising technical tools and measurements, such as:

  • Axe DevTools
  • Lighthouse
  • WAVE Web Accessibility Evaluation Tool

Please let us know if you notice any issues with the website’s accessibility. We are happy to receive accessibility feedback that we can use to develop our operations.

If you have challenges with using our website, TVT Asunnot also offers customer services and support via email, by phone and at our customer service point.

Telephone number: +358 (0)2 262 4111(tel:022624111) Email: Our customer service point: Käsityöläiskatu 3, 20100 Turku

This accessibility statement will be updated regularly as accessibility issues are rectified or digital services developed.